Saturday, May 10, 2008

Sad, Sad Story With a Happy, Happy Ending

Once upon a time, about a year ago, I bought a steam cleaner at a local grocery/clothing/jewelry/electronics store. It was fine. Until it stopped working.

So, I called a local repair shop to see if I could get it repaired. The five minutes I spent on hold and the five minutes I spent talking to the repairwoman (I know, you thought I'd say repairman) were the best ten minutes of my life--as far as buying a steam cleaner is concerned.

Let me tell you what she told me:

1. Take the steam cleaner back to the place where you bought it and get your money back. Most places will take back a defective or broken product within a certain window of time. I had only had the steam cleaner for a few months and had used it maybe twice.

2. Never buy a Bissell. At least not a current model. They have this weird bladder system, they are constantly in for repairs, and end up collecting a lot of dirt, mildew and junk inside. Eww.

3. Spend at least $200. That will get you a high powered motor, a spinning brush, a hose, and a huge box for your kids to play in.

4. Hoover is a great brand. The repairwoman said that Hoover steam cleaners are built well, are easy to use, and easy to clean out. That's been our experience. We've used our Hoover steam cleaner on carpet, tile,
slate, mattresses, upholstery, and even our two vehicles. (Let me tell you, ain't no better feeling in the world than a steam cleaned van after a two-day road trip with four kids.)

We followed her advice and are happy, happy, happy with our Hoover steam cleaner.

The End

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